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AFTER-SERVICE
We are committed to excellence in every aspect of our service, ensuring that it aligns with the superior quality of our products. Our dedication to providing unparalleled service is a testament to our belief that top-tier products deserve equally exceptional support and customer care. We continuously strive to exceed expectations, delivering not just trucks, but comprehensive solutions that enhance the efficiency and productivity of our clients’ operations.

Comprehensive Service Support

According to the standardized system and process file, SHACMAN combines the the advantage of the domestic and abroad resource and builds up the'Headquarter+Abroad Office+Service Network+Specialist' guarantee system to provide the full-scale service guarantee for the customers

At Present We Have

42+
Overseas Offices
380+
Post-sale Service Networks
190+
First-class Sales Networks
96+
Parts Franchise Stores
115 +
Special engineers abroad
38+
Overseas spare parts center

1ST CARE

When new trucks arrive at the port, SHACMAN service personnel will provide on-site inspections, performance adjustments, use training, maintenance training, and a series of caring services to enhance the customer's experience.

Parts & Accessory

With a comprehensive parts strategy encompassing “assembly parts + maintenance parts,” a robust parts reserve system featuring “global storage centers + regional central warehouses,” and a versatile parts network model of “cooperation + self-operation,” SHACMAN leverages a network of top-tier parts suppliers from both domestic and international markets. We provide customers with a diverse range of original parts that are plentiful, competitively priced, and of superior quality. Our stringent parts process control ensures we maintain a competitive edge in the overseas parts market.

Our overseas parts reserve exceeds $40 million, supported by more than 40 overseas parts central warehouses and over 200 overseas parts distribution networks.

Professional Management

• We uphold a comprehensive spare parts inventory that encompasses all necessary components for our entire range of models, including the X6000, X5000, X3000, H3000, L3000, and F3000 series. Our inventory spans from common wear parts to critical components, such as transmissions and complete cabin assemblies, ensuring that we meet all customer needs.

 

• Our dedicated professional team meticulously manages the spare parts inventory. This includes continuous monitoring, precise ordering, systematic categorization, and regular inventory audits. By implementing stringent inventory control measures and leveraging advanced management systems, we ensure the availability and reliability of our spare parts.

 

• Through efficient coordination and organization, we achieve optimal inventory management, minimizing downtime and maximizing operational efficiency. Our commitment to maintaining a robust and well-managed inventory underscores our dedication to providing exceptional service and support to our customers.